1. It is mandatory for the customer to have had reported the issue to our Customer Care Department whilst they were overseas.
  2. If the customer does not cooperate with the Customer Care Department to get the issue resolved, no refunds will be given.
  3. Refund will only be made should the Customer Care Department be unable to get the customer’s SIM card functioning.
  4. The customer needs to return the SIM card alongwith a copy of the invoice within 7 working days of their return to Nepal in order to claim their refund on account of non-functioning of his SIM card.